How it shows up
- You find out the job or the month was unprofitable after the work is already done.
- Managers spend their week being the integration layer between people and software.
- A few people hold the process in their head. If they are away, the work stalls.
When it is working
Management sees exceptions while there is still time to act. Headcount grows with volume.
Problems we commonly work on
Talk through how the operation actually runs
Describe the process as it runs. A specification is optional.