Financial reports should explain what happened. Operations should tell you before it happens.

How it shows up

• Numbers in operations and numbers in accounting describe two versions of the same week.
• Unapproved extras, overtime, and rework hit the invoice after they have already hit the job.
• Billing waits on someone to reconstruct what happened from email and memory.

When it is working

Variance appears during the work. Billing is an export of a file that already exists.

Problems we commonly work on

• You find out where the margin went after it's gone
• The same information is entered more than once
• Your software almost fits. Almost.
• Work held together by spreadsheets, email and memory